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CUSTOM TRIP PLANNING CUSTOM TRIP PLANNING
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Italiano

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PROTECTION OF INFORMATION

O.T.S. Travel owns and has copyrights on this site. You will not copy, reproduce, republish, post, transmit, distribute, or sell any of the information found on our site. Trademarks and logos on our site are our, and our Providers, registered Trademarks. Nonetheless, access to information remains unlimited and complimentary.

We will use all reasonable efforts to keep our site available at all times, subject to necessary downtime for maintenance and system outages. We cannot promise that our site will be error-free or that our site or the servers that make it available are free of viruses.

O.T.S. Travel documentation [not limited to vouchers, order notification emails, tickets, etc...] cannot be reproduced, transmitted or modified in any manner. Alteration of O.T.S. Trvael documentation may result in denial of service.

TRAVEL DOCUMENTS

Each traveler is responsible for obtaining and carrying a valid passport and any other documents required by Italian government regulations. Non-EU residents may require special travel documents to travel to
Italy. Check with your local embassy or consulate.

INSURANCE


Travel insurance is available and recommended. Please ask us for travel insurance information.


NOTICE OF NON-RECEIPT OF SERVICE VOUCHERS

If the requested vouchers have not arrived prior to your departure date, it is your responsibility to contact O.T.S. Travel at least one full business day BEFORE your departure from your home country, so that the necessary information can be resent [our offices are open Monday-Friday 9am-1pm and 2 pm-6pm EU Central Time]. Failure to contact us to allow re-sending will result in loss of your reservation and/or tickets for which we will not be responsible.

PAYMENTS

All reservations must be submitted with a major credit card unless otherwise expressly stated and the credit card will be charged the total cost of the reservation at time of purchase. Prices and tickets or rooms availability are not guaranteed until full payment is received. Once the reservation is confirmed, a voucher will be issued. This voucher must be printed and shown to the accommodation provider. All our prices include taxes, network fees and VAT.

DEPOSIT: payment of deposit is required if your reservation is made 90 days, or more, prior to your departure date. Otherwise, full payment is due at time of reservation

 


REFUNDS

Refund policy varies according to the type of service provided -- please read the individual department policies below.


 
INDIVIDUAL DEPARTMENT POLICIES

  CUSTOMIZED ITINERARIES

1. CONDITIONS

O.T.S. Travel acts as an agent for carefully selected service providers, all of which are independently owned and managed.  O.TS. Travel shall not become liable for any personal injury, property damage, accident, delay, inconvenience, change in service(s) or rate(s) (due to exchange rate or service provider decision), or any other irregularity due to wrongful, negligent or arbitrary acts or omission on the part of the service provider(s). The Client by engaging O.T.S. Travel and making full payment for the specified service(s) agrees to hold O.T.S. Travel blameless in making arrangements on her/his behalf and that any claim(s) of damage(s), refund(s) or credit(s) after arrival shall be sought directly from the service provider(s).

2. CANCELLATION POLICY

In the event of cancellation, deposit and final payments are non-refundable and non-transferable. Travel insurance, which is available at an extra cost, is recommended.

  MUSEUM TICKETS

1. CONDITIONS

 
O.T.S. Travel acts as an agent for selected museums, all of which are independently owned and managed. O.T.S. Travel shall not become liable for any personal injury, property damage, accident, delay, inconvenience, or any other irregularity due to wrongful, negligent or arbitrary acts or omission on the part of the museums with whom arrangements are made. The Client by engaging O.T.S. Travel and making full payment for the specified reservation(s)/ticket(s) agrees to hold O.T.S. Travel blameless in making arrangements on her/his behalf and that any claim(s) of damage after arrival shall be sought directly from the museums.

O.T.S. Travel processes any order in the fastest possible manner. In most cases, this means within a few days. However, depending on which museums are ordered and how far in advance the order is made, the time necessary to complete the order may vary. In general, a greater number of museums increases the processing time. Also, different museums follow different procedures and not all have the capacity to accept orders more than one month in advance. In such cases, orders are prioritized chronologically and processed as soon as technically possible.

If the preferred date(s)/time(s) are not available, we will book as close as possible to your preferred times unless instructed otherwise. Though O.T.S. Travel will do its best to guarantee your requested time, we reserve the right to book 15 minutes before and 90 minutes after your requested time. In absence of alternative instructions, the O.T.S. Travel decision is final. Therefore, we strongly recommend that you provide us with all information and instructions in connection with your order, including all limitations that might apply [e.g.: arrival date/time in town, time restrictions in the event that the preferred time is not available, etc.].

Advance Tickets Service guarantees your entrance at a specific date and time. Select
Italy's price includes the reservation fees, O.T.S. Travel service fees and [in the cases when possible, as listed] entrance tickets. Ticket prices are as listed on the O.T.S. Travel website. Prices are non-negotiable and no discounts are available. Sale prices are non-applicable to previous orders. You must present the vouchers at the museums in order to redeem/purchase your reserved tickets. It is strongly suggested that in the event you are placing your order less than 7 days from your departure date from home, that you indicate the name and number of the hotel where you will be staying as well as your arrival and departure dates (if name on room reservation is different from that of your museum order, you are responsible for providing that information as well). Failure to do so may result in inability to deliver the necessary voucher(s) and subsequent loss of reservation. It is mandatory that you respect the confirmed date/time of ticket pick-up and entrance. If you fail to meet the confirmed date/time of ticket pick-up and entrance (as indicated on the voucher), your tickets will not be honored or refunded.

3.
CANCELLATION POLICY


O.T.S. Travel Museum Service is totally non-refundable and non-transferable. Refunds (minus a € 5,00 per ticket handling fee) will only be granted in the event that, for unexpected circumstances, the Museum(s) will happen to be closed or on strike for the confirmed date. A € 5,00 per ticket change fee will also be charged in the event that a change of date or time is requested on a confirmed reservation (when such a change is possible).

  MUSIC & CULTURAL EVENT TICKETS

1. BOOKING POLICIES AND CONDITIONS

Due to an additional fees that may be charged by the theater, prices for chosen performances are subject to change at any time before confirmation. Should the actual price exceed your selection by more than € 10,00 per ticket, you will be contacted by O.T.S. Travel for your approval, prior to finalizing your order
 
Italian theaters reserve the right to change their program without notice and, in most cases, without advance notice. While every effort on our part is made to inform clients promptly about unexpected changes of schedules, O.T.S. Travel cannot be responsible for any amendments or cancellations made by the Italian theaters due to unforeseen circumstances. These may include, but are not limited to, revision of program time, cancellation due to strike or poor weather, and substitutions of performers or programs, etc... Once tickets are confirmed, they are completely non-refundable and non-transferable.

Our website pricing does not guarantee actual availability of tickets. Should your chosen ticket not be available, you will be contacted with alternate seating (if available). Alternate seating will not be confirmed without your approval.

O.T.S. Travel acts as an agent for carefully selected venues, all of which are independently owned and managed. O.T.S. Travel shall not become liable for any personal injury, property damage, accident, delay, inconvenience, or any other irregularity due to wrongful, negligent or arbitrary acts or omission on the part of the venues with whom arrangements are made. The Client by engaging O.T.S. Travel and making full payment for the specified reservations/tickets, agrees to hold O.T.S. Travel blameless in making arrangements on her/his behalf and that any claim(s) of damage, refund(s) or credit(s) after arrival shall be sought directly from the venue(s).
Music and opera tickets guarantees entrance to a specific event or performance. The cost includes the Reservation fees, the O.T.S. Travel service fees, and the entrance ticket.

You will be required to pick up your tickets directly at our box office on the date of the event, by showing the Voucher and passport. In most cases, your tickets can be delivered to your Italian Hotel prior to the event without any charges. If required we can deliver the tickets to your shipping address. All tickets will be delivered by TNT Express Courier, O.T.S. Travel will not be responsible for any weather delays, event cancellations, lost or stolen tickets. Additional shipping charges may apply. ( Usually € 15,00 )

 

O.T.S. Travel will act as your representative for the purchase and securing of the requested tickets within the mentioned price range. By accepting the terms and conditions, you authorize O.T.S. Travel to complete any purchase within the indicated terms and limits as soon as possible and that any purchase made on your behalf is final and non-refundable.

2. CANCELLATION POLICY

Confirmed tickets are totally non-refundable and non-transferable.

All theaters reserve the right to make any revisions or cancellations of the program deemed necessary. Should a performance be cancelled by the theater for any reason, a cash refund on the face value of the ticket only may be available direct from the box office on the date of the cancelled performance. You may also be able to exchange your tickets for another date within the production run. It is your responsibility to obtain refunds (if made available by the theater) directly from the box office on the date of the performance or within the box offices indicated period of time for refunds. No refund will be offered for additional booking fees or processing fees added by O.T.S. Travel.

  GUIDED SERVICES

CONDITIONS AND CANCELLATION POLICIES

For cancellations received between the date of service confirmation and until 10 days prior to the date of service, a € 50,00 cancellation fee applies; services cancelled within 10 days of the date of service are non-refundable. Cancellations are only accepted in writing and calculated on Italian standard time basis.

Please be advised that any changes to your confirmed service(s) (Guided Tours or Excursion) must be requested in writing. All requests received before the shipment of the vouchers will be gladly accommodated as a complimentary service, free of charge. All change requests received after the shipment of the vouchers will require a change fee of € 5,00 per adjustment and may require additional fees for museum ticket changes.

  CHAUFFEURED TRANSFERS

CONDITIONS AND CANCELLATION POLICIES

For cancellations received between the date of service confirmation and until 72 hours prior to the date of service, a € 30,00 cancellation fee applies; services cancelled within 48 hours from the date of service are non-refundable. Cancellations are only accepted in writing and calculated on Italian standard time basis.

  EXCURSIONS

CONDITIONS AND CANCELLATION POLICIES

For cancellations received between the date of service confirmation and until 10 days prior to the date of service, a € 50,00 cancellation fee applies; services cancelled within 10 days from the date of service are non-refundable. Cancellations are only accepted in writing and calculated on Italian standard time basis.

  FOOD & WINE SERVICES

CONDITIONS AND CANCELLATION POLICIES

For cancellations received between the date of service confirmation and until 14 Days prior to the date of service, a € 50,00 cancellation fee applies; services cancelled between 14 days and 72 hours prior to the date of service will incur a 30% cancellation fee; services cancelled within 72 hours from the date of service are non-refundable. Cancellations are only accepted in writing and calculated on Italian standard time basis.

  VACATION PACKAGES

CONDITIONS AND CANCELLATION POLICIES

For cancellations received between the date of package confirmation and until 30 days prior to the date of departure: deposit forfeited; between 29-15 days prior to the date of departure: 60% of cost forfeited; between 14-7 days prior to the date of departure: 80% of cost forfeited; between 6-0 days prior to the date of departure: 100% of cost forfeited. Cancellations are only accepted in writing.
 

  CONCERT PACKAGES

CONDITIONS AND CANCELLATION POLICIES

For cancellations received between the date of package confirmation and until 30 days prior to the date of departure: deposit forfeited; between 29-10 days prior to the date of departure: 80% of cost forfeited;  between 9-0 days prior to the date of departure: 100% of cost forfeited. Cancellations are only accepted in writing




ALL OTHER SERVICES/ARRANGEMENTS

1. CONDITIONS

O.T.S. Travel acts as an agent for carefully selected service providers, all of which are independently owned and managed. O.T.S. Travel shall not become liable for any personal injury, property damage, accident, delay, inconvenience, change in service(s) or rate(s) (due to exchange rate or service provider decision), or any other irregularity due to wrongful, negligent or arbitrary acts or omission on the part of the service provider(s) whose name(s) appears on this voucher. The Client by engaging O.T.S. Travel and making full payment for the specified service(s) agrees to hold O.T.S. Travel blameless in making arrangements on her/his behalf and that any claim(s) of damage(s), refund(s) or credit(s) after arrival shall be sought directly from the service provider(s).

2. CANCELLATION POLICY

In the event of cancellation, deposit and final payments are non-refundable and non-transferable. Travel insurance, which is available at an extra cost, is highly recommended.

 

 

SELLER OF TRAVEL

This Web site is offered to you, the customer by O.T.S. Travel sas, Via Leoncino 34, 37121 Verona (Italy). O.T.S. Travel sas  is a registered Travel Agency in Verona, VAT 03075550230. O.T.S. Travel's liabilities are governed by law n° 1088 of 27.12.77 and the agency cannot be responsable beyond the limitations provided for in the above mentioned law. O.T.S. Travel is insured with the Italian company Mondial Assistence Italia S.p.A., Torino.

 

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